Privacy Policy
Effective Date: 01 July 2026 Last Updated: 27 August 2026
Ascentia Publishers, a publishing brand of Ascentia Innovations Pvt. Ltd. (“Ascentia Publishers”, “we”, “us”, or “our”), respects your privacy and is committed to protecting the personal information of visitors, registered users, customers, authors, and other individuals who interact with our website.
This Privacy Policy explains how we collect, use, process, store, protect, and disclose personal information when you visit or use the Ascentia Publishers website, create an account, purchase physical books, purchase digital books or educational materials, access digital content through your account, communicate with us, or otherwise use our services.
Table of Contents
Ascentia Publishers is the publishing arm of Ascentia Innovations Pvt. Ltd., engaged in the publication and dissemination of scholarly books, research publications, journals, academic resources, digital books, and related educational materials.
Registered Office: D.No 1390/8, 2nd Main, 3rd Cross, Saraswathi Nagar, Davangere – 577004, Karnataka, India.
Privacy / Grievance Contact:
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Name: Dr. Chethan Kumar S
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Designation: Grievance Officer
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Registered Address: D.No 1390/8, 2nd Main, 3rd Cross, Saraswathi Nagar, Davangere – 577004, Karnataka, India.
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Redressal Timeline: We acknowledge grievances within 48 hours and resolve them within the timeframe stipulated by applicable Indian laws.
2.1 Information You Provide
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Full name
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Email address
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Mobile or telephone number
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Billing address
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Shipping/delivery address for physical products
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City, State, PIN Code and Country
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Organisation or institution name, where applicable
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Account login and profile information
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Communication preferences
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Information submitted through contact forms or customer support
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Other information voluntarily provided by you
2.2 Customer Account Information
Our website allows users to create customer accounts. We may collect and retain account information such as name, email address, mobile number, login credentials, saved delivery addresses, order history, digital-product entitlements, access status, and communication preferences.
2.3 Physical Product Orders
For physical books and other physical materials, we may collect order details including product purchased, quantity, order number, price, billing information, shipping information, payment status, dispatch and delivery status, and return/refund information.
2.4 Digital Product Purchases and Access
For digital books and educational materials, we may collect information needed to establish your entitlement to access the purchased content. This may include your account identifier, product purchased, purchase date, access status, access period where applicable, and technical information associated with accessing the content.
We may maintain records of access or account activity for security, licensing, customer support, fraud prevention, and service administration.
2.5 Payment Information
Payments are processed through payment gateway made available on the website. We do not intentionally collect or store complete card numbers, UPI PINs, banking passwords, or other payment authentication credentials on our own servers. We may receive transaction-related information such as payment status, transaction reference, amount, and payment method for order confirmation and reconciliation.
2.6 Website and Analytics Information
Website usage may generate technical information such as IP address, browser/device information, pages visited, referring source, timestamps, and other analytics information. Cookies and similar technologies may be used to maintain account and cart functionality, remember preferences, analyse usage, improve performance, and support relevant communications.
Most web browsers allow you to control cookies through their settings preferences. Please note that disabling essential cookies may prevent you from logging into your account, accessing digital entitlements, or completing purchases.
3. How We Use Your Information
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Process and fulfil purchases of physical and digital products.
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Create, maintain, authenticate, and secure customer accounts.
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Provide digital-content access and manage product entitlements.
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Prepare invoices and maintain transaction records.
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Arrange delivery of physical products.
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Provide order, payment, dispatch, access, and customer-support communications.
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Process cancellations, returns, replacements, and refunds.
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Improve website functionality, analytics, security, and customer experience.
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Send promotional communications by email, WhatsApp, SMS, or other permitted channels where you have opted in or where otherwise permitted by law.
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Prevent fraud, misuse, unauthorised access, and infringement of intellectual property.
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Comply with applicable legal, regulatory, accounting, and dispute-resolution requirements.
4. Sharing of Personal Information
We do not sell or rent your personal information to third parties. We may share limited information with service providers where reasonably necessary to operate the website and fulfil transactions.
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Payment gateway service providers for transaction processing.
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Courier, postal, delivery, and logistics providers for physical-product fulfilment.
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Technology providers for website hosting, account functionality, analytics, security, and technical services.
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Email, WhatsApp, SMS, customer-support, and communication service providers where applicable.
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Professional advisors, auditors, accountants, lawyers, and consultants where reasonably necessary.
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Government, regulatory, law-enforcement, or judicial authorities where required or permitted by law.
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Business Transfers: In the event of a merger, acquisition, corporate reorganization, or sale of assets of Ascentia Innovations Pvt. Ltd., customer and user personal information may be transferred as part of the business assets, subject to the protections of this Privacy Policy.
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Your personal data is primarily stored and processed in India. However, some of our third-party service providers (such as cloud hosting, security, and analytics partners) may store or process data on servers located outside India, subject to standard data protection safeguards.
5. Digital Content Access and Account Security
Digital products are associated with the customer account used for the purchase. We may use account and access information to verify entitlement and protect digital content from unauthorised access.
You must keep your account credentials confidential. We may restrict or suspend access where there is reasonable evidence of credential sharing, unauthorised access, fraudulent activity, or material misuse.
Where you have separately opted in, we may send promotional communications about new books, digital products, educational materials, offers, events, and publications by email, WhatsApp, SMS, or other permitted channels. You may opt out at any time. Transactional communications, such as order confirmations, delivery updates, account-security notices, and digital-access information, may still be sent when necessary.
7. Data Security and Retention
We take reasonable technical and organisational measures to protect personal information. No electronic transmission or storage system can be guaranteed to be completely secure.
We retain personal information only for as long as reasonably necessary for order fulfilment, digital access administration, customer support, accounting, legal compliance, fraud prevention, dispute resolution, and protection of our rights.
8. Your Privacy Choices and Rights
Subject to applicable law, you may have rights relating to access, correction, deletion, consent withdrawal, marketing opt-out, and grievance or complaint.
Right to Nominate: You have the right to nominate any other individual to exercise your privacy rights in the event of death or incapacity.
Consent Withdrawal: You may withdraw previously given consent for non-essential processing at any time by contacting our Grievance Officer at grievance@ascentia-publishers.com , noting that withdrawal will not affect processing performed prior to the request or processing required for legal compliance. We may verify identity before processing certain requests.
The website is intended for general users interested in books and educational materials. Our services and digital content are intended for purchase and use by individuals aged 18 years and above. If you are under the age of 18, you may use the website and place orders only under the supervision and with the consent of a parent or legal guardian.
10. Changes and Contact
We may update this Privacy Policy to reflect changes in our business, technology, products, services, or applicable law. The updated version will be published on the website with a revised Last Updated date.
Contact: Ascentia Publishers, Ascentia Innovations Pvt. Ltd., D.No 1390/8, 2nd Main, 3rd Cross, Saraswathi Nagar, Davangere – 577004, Karnataka, India.
Email: grievance@ascentia-publishers.com